STUDIO POLICIES:

CANCELLATIONS & RESCHEDULING

I require at least 24 hours notice to cancel or reschedule appointments. If less than 24 hours is given, a Rebooking Fee of 50% of your service booked is required before a new appointment may be scheduled.

NO SHOW/SAME-DAY CANCELLATION

I work very hard to provide you with an appointment time that will work best for your schedule. If you no show or fail to provide me with 24 hours notice to cancel or reschedule your appointment, a 100% rebooking fee will be due before a new appointment may be scheduled. I understand that life happens and if the case of an emergency or reasons out of your control arises the Rebooking Fee may be reduced to 50%.

REDOS & RETURNS

REDOS: I guarantee my color and cuts for 7 days after your service has been completed. If you weren’t satisfied with your service, please let me know as soon as possible. This allows me to schedule a redo appointment as quickly as I can. If you don’t notify me within 7 days, a redo appointment will be a full paying service.

 

PRODUCT RETURNS: I do not take product returns, however, if you are not in love with the product(s) you've purchased, I offer a full exchange 30 days from your purchase date.

COLOR SERVICES

Please arrive with clean & dry hair or with as little product as possible in your hair for your color appointment. Depending on the amount of time booked, if you arrive with wet hair or your hair is too dirty, we may need to reschedule your appointment.

EXTENSION SERVICES

Please arrive with clean & dry hair or with as little product as possible in your hair for your extension appointment. Depending on the amount of time booked, if you arrive with wet hair or your hair is too dirty, we may need to reschedule your appointment.