Cancellations & Rescheduling
We require a minimum a notice of 24 hours prior to your scheduled appointment to cancel or reschedule. If less than 24 hours is given, a Rebooking Fee of 50% of your service booked is required before a new appointment may be scheduled. Cancellation rebooking fees will be enforced, so please provide no less than 24 hours to reschedule or cancel.
HOLIDAY CANCELATIONS: During the months of November & December we require 72 hours to cancel or reschedule appointments. If cancelled with less than 72 hours, a 50% rebooking fee of the services canceled will need to be paid in order to reschedule your appointment. Please know if you cancel during the months on November & December that I cannot guarantee that I will be able to get you in until after January 4th, 2024.
No Show/Same Day Cancellation
We work very hard to provide you with an appointment time that will work best for your schedule. If you no show or cancel the same day your appointment is scheduled , a 100% rebooking fee will be due before a new appointment may be scheduled. We understand that life happens and in the case of an emergency or reasons out of your control arises the Rebooking Fee may be reduced to 50%.
Redos & Exchanges
REDOS: We guarantee our hair color and cut services for 7 days after your service has been completed. If you weren’t satisfied with your service, please let your stylist know as soon as possible. This allows us to schedule a redo appointment as quickly as we can. If you don’t notify your stylist within 7 days a redo appointment will be a new full paying service. Includes Extension Services.
PRODUCT EXCHANGES: We do not take product returns, however, if you are not in love with the product(s) you've purchased, we offer a full exchange 14 days from your purchase date. Excludes Extension Services.
Please arrive with clean & dry hair or with as little product as possible in your hair for your color appointment. Depending on the amount of time booked, if you arrive with wet hair or your hair is too dirty, your service may need to be rescheduled.
Please arrive with clean & dry hair or with as little product as possible in your hair for your extension appointment. Depending on the amount of time booked, if you arrive with wet hair or your hair is too dirty, we may need to reschedule your appointment. If you'd prefer to have a blowout prior to your install a please let me know so we can check availability on the schedule.
There are absolutely NO refunds, returns or exchanges with extension services. Extensions are custom order per guest and cannot be exchanged, returned or refunded. If you change your mind about the length or color of the original extensions after the non-refundable reservation investment has been made and/or the service has been completed, a new non-refundable reservation investment and extension install service will be required. All Extension services are FINAL.