Salon Policies
I hold myself to a high standard, and to ensure that I can continue to deliver consistent results, experiences, and services, I’ve put these policies in place. They’re designed not just for me, but for all my clients, to help build trust and respect between us. Together, we can create a great experience!
Cancellations & Rescheduling
I understand that things come up and I value your time, and hope you value mine too. In the event you need to cancel your appointment, please be sure to notify me no later than 24 hours before your scheduled appointment. Failure to notify in time will incur a cancellation rebooking fee. Any appointment not cancelled within 24 hours of the scheduled date and time falls under my cancellation policy protocol. You will be sent a 50% rebooking fee of your scheduled services. Once the invoice has been paid in full, a new appointment can be scheduled. If you no show or cancel the same day your appointment is scheduled, a 100% rebooking fee will be due before a new appointment may be scheduled.
Cancellation Due to Illness or Emergencies
Out of courtesy and respect for each others wellbeing and health I ask that you reschedule your appointment if you are experiencing cold or flu like systems that are contagious. This will result in your late cancellation fee will be waived. If you need to cancel due to an illness please let me know as soon as possible. I will show the same respect by rescheduling you to my soonest available appointment such as an evening or a Saturday if I or my children are ill. There will be no rebooking fee for cancellations due to illness or emergencies. If abuse of this policy results in multiple last minute cancellations, a rebooking fee wil be implemented.
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HOLIDAY CANCELLATIONS
During the months of November & December I require 72 hours (3 days) to cancel or reschedule appointments. If cancelled with less than 72 hours, a 50% rebooking fee of those services will need to be paid in order to reschedule your appointment. Please know if you cancel during the months of November & December that I can't guarantee an appointment before the new year.
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No Show/Same Day Cancellation
If you no show or cancel the same day your appointment is scheduled , a 100% rebooking fee will be due before a new appointment may be scheduled. I understand that life happens and in the case of an emergency or reasons out of your control arises the Rebooking Fee may be reduced to 50%.
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Service Adjustments & Exchanges
Your satisfaction is the highest priority. If you are not completely content, please let me know during your service or within 7 days after your service has been performed. I am committed to making any needed corrections, as long as it falls in the services discussed and agreed upon during the consultation. I will be pleased to accommodate you free of charge in most circumstances. For said complimentary service to be done, this request must be made within 7 days of your initial appointment.
PRODUCT EXCHANGES: I do not take product returns, however if you are not in love with the products you've purchased, you may exchange them within 14 days from your purchase date. Excludes Extension Services.
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Color Services
Please arrive with clean & dry hair or with as little product as possible in your hair for your color appointment. Depending on the amount of time booked, if you arrive with wet hair or your hair is too dirty, we may need to reschedule your appointment. If a reschedule is needed a rebooking fee of 50% will be need to be paid prior too booking.
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Extension Services
Please arrive with clean, dry hair or with as little product as possible in your hair for your extension appointment. Depending on the amount of time booked, if you arrive with wet hair or your hair is too dirty we may need to reschedule your appointment. If you'd prefer to have a blowout prior to your install, please let me know so I can check availability on the schedule.
If severe matting or tangling prohibits me from beginning the service on time, a de-matting and detangling service will be charged at $100/hr.
Extensions are a custom ordered service per guest and cannot be exchanged, returned or refunded. If you change your mind about the length or color of the original extensions after your reservation investment has been made or the service has been completed, a new reservation investment will be required. ALL Extension services are final and there are absolutely NO refunds, returns, or exchanges with extension services. All Extension services are FINAL.​
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Salon Etiquette
Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. I have the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
Confidentiality and Privacy:
Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.